The purpose of this policy is to tell you what kind of information we collect about you that you provide to us; how we may use that information; whether we disclose it to anyone & the choices you have regarding the use of this information, as well as your ability to correct this information.

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Collection & use of information:

Information is collected from you primarily to make it more rewarding for you to use our services. Depending on the service you are using, you may be asked to provide information such as your name, email address and what your preferences are. It is entirely your decision as to whether to provide this information or not, but be aware that some services may not be available without at least some information being provided.

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We collect two types of information:

1. Anonymous information: This includes things like how many people are on our website or survey information. This information is used in aggregate where possible & remains anonymous. We may share anonymous information with our partners or product distributors or for research or to develop new products or services.

2. Personal information. This is information that you give to us knowingly and voluntarily, for example on a contact form. This may also include when you sign up for seminars, training or other education courses, or for shows or group activities or to purchase things from us. This information may include your name, address, mailing address, credit card details, internet address etc, so that we can provide services to you personally. This information may also be used to let you know about additional products and services that you might be interested in. You can choose not to receive this additional information when you register to use our products & services. We may also ask you for personal information in relation to surveys and it is your choice as to whether or not to respond.

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We will use your personal information that you have chosen to provide us only for the purposes for which you have provided it & only to the extent to which you choose to provide it. We will not use you personal information for other purposes without your consent.

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Why we collect personal information:

We collect you information to provide you with services. We may also collect this information to assist you with information that may be useful to you and your dog.

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Email Addresses:

We will store your email address if you send us a query, place an order or subscribe to an email list. You email address is used for the purpose for which you provide it, & for statistical information. It is not disclosed for other purposes.

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Cookies:

In the course of our electronic communications between us, we may use cookies. A “cookie” is a small piece of software placed on a users machine that makes our site easier to use. Information stored by a cookie includes aggregate data & we will not use any individual details. Credit card information is never stored on a Cookie.

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'Selling your information:

Good Dog' Training will not sell personal information to third parties without your consent. 

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Spam:

We will never knowingly send you electronic messages without your consent.

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Firewall:

'Good Dog' Training maintains a firewall which may include hardware/firmware/software components designed to filter specified exchanges of information and restrict access to unauthorised systems and users.

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Disclosure of personal information:

There may be occasions where it will be necessary for 'Good Dog' Training to disclose your personal information to third parties. This may be where it is required by law to disclose your personal information, or where we need to disclose your personal information to third party service providers to fulfil your stated needs of provide services you have asked for. However, we will disclose this information only for the purposes which are required and only to the minimum level required to fulfil the purpose.

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Interacting with 'Good Dog' Training online:

When you interact with 'Good Dog' Training online activities, you should be aware that this may result in you volunteering your personal information into the public domain.

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When you post personal information in publicly accessible places, including but not limited to blogs, chat rooms and message boards, this information becomes available to anyone with access to the internet. This information can be collected and used by others and as a result you may receive unsolicited messages from other parties in return. This includes in “members only” online blogs, chat rooms & message boards, since messages in these places may be “lifted” by persons & put into non members public domains without yours, or our, knowledge.  We recommend that you do not post information that you do not want in the public domain into these public forums.

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Access & Correction: Personal data:

Where 'Good Dog' Training holds personal information about you it will, where reasonably possible, provide you with access to that information. 'Good Dog' Training will take all reasonable steps to hold correct information about you & to correct any information about you that may be in error, once you provide us with correcting information.

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Links to other websites:

We provide links to other websites & third-party companies through our communications, including the web. These linked sites & companies are not under our control & we cannot accept responsibility for the conduct of companies or websites that we do not own. Before disclosing your information to on any other website or to any other company, we advise you to examine the terms & conditions of that website or company and their privacy statements.

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Feedback and complaints:

We welcome feedback and will respond to complaints promptly. Please email with your feedback or concerns to the address details provided in the “Contact Us” section of the website.

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